Policies

SIX HEARTS STUDIO

Store policies

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Returns & refunds14-day window▼

Because all our fabrics are cut to order, we are unable to accept returns on cut lengths as a matter of course.

Faulty or incorrect orders
Report within7 days of delivery
Contacthello@sixheartsstudio.co.uk
ResolutionReplacement or full refund
Return postageCovered by us
Change of mind
Eligible if fabric isUncut, unwashed, original condition
Window14 days from delivery
Refunds
Processing time5–10 working days
Refunded toOriginal payment method
Original shippingNon-refundable
Colours may vary slightly between screens and dye lots. Order a small length first if you're unsure.
Digital downloadsInstant download▼

Pattern files from The Pattern Library are delivered straight after payment. No physical item is sent.

Delivery
Download linkBy email and on your order page
Delivery chargeNone
Refunds
Change of mindNot available once downloaded
Faulty or wrong fileReplacement or full refund
Report within14 days of purchase
Licences
Standard (non-exclusive)Your own makes and products, up to 500 items or 500 metres
ExclusiveSold once, then removed from sale
CopyrightStays with Six Hearts Studio
By buying a file you agree to immediate access, and that your 14-day right to cancel ends once the download starts. Please don't share or resell the files.
Shipping & deliveryDispatched in 2 days▼

All fabric orders are dispatched within 2 working days (Monday–Friday). A tracking link is sent as soon as your parcel is on its way.

UK delivery – Royal Mail Tracked 48
Up to 750g · about 1–2 metres£3.50
750g – 2kg · about 2–5 metres£4.50
2kg – 5kg · about 5–12 metres£6.50
5kg+ · 12+ metres£8.95
Orders over £50Free
Express – Royal Mail Tracked 241–2 working days
International

We currently ship to the UK only. Outside the UK? Email hello@sixheartsstudio.co.uk and we'll see what we can do.

Longer lengths may be rolled and dispatched in a protective tube.
Privacy policyUK GDPR▼
What we collect
Personal detailsName, email, delivery address
Payment infoProcessed securely – never stored
How we use it
Orders, delivery and download linksAlways
Marketing emailsOpt-in only
Who we share it with

Only with services needed to run Six Hearts Studio – Shopify, Royal Mail and payment processors. We never sell your data to third parties.

Under UK GDPR you have the right to access, correct or delete your data at any time. Email hello@sixheartsstudio.co.uk to make a request.
Terms of serviceEngland & Wales▼
Fabric orders
Sold byThe half metre (0.5m)
Cut asOne continuous length
Need to make a change?Get in touch as soon as possible
If the fabric hasn't been cut yet, we can usually help – just email hello@sixheartsstudio.co.uk.
Pricing & availability

All prices are in GBP. Prices may change without notice – changes do not affect orders already placed.

Colour & texture

Colours may vary slightly between screens and dye lots. Small batch variations are normal and are not considered a fault.

Extended licences & tradeBy enquiry▼

Need a pattern for more than 500 items, a custom colourway, or fabric in larger quantities? We'd love to hear from you.

How to enquire
Emailhello@sixheartsstudio.co.uk
Response timeWithin 3 working days
Please include a short intro to your business and what you'd like to make – it helps us come back to you with the right information.
Last updated November 2026 · hello@sixheartsstudio.co.uk · Governed by the laws of England and Wales